Acceptance of Terms
By creating an account or using SnagTimer (the “Service”), you agree to these Terms of Service (“Terms”). If you don't agree, don't use the Service. You must be at least 18 years old to create an account.
What SnagTimer Is
SnagTimer is a hyperlocal marketplace connecting neighbors and local businesses. The following are live and available to use today:
- Items — peer-to-peer local sales, including free give-aways
- On the Fly — direct purchases from local businesses
- Book a Service — booking a business's own appointment slots, requesting a quote, or requesting a home service dispatch (see “Book a Service — Home Services,” below)
- Groups — public and private neighborhood groups, which may include their own Items listings, and which may include a Group Host eligible for a revenue share (see “Groups — Host Revenue Share,” below)
- Ask the Neighborhood — open requests for something you need, with offers from other users and businesses
The following exist in SnagTimer's product and are described elsewhere in this document, but are not currently available — they are not live in the app today:
- Tasks — service requests between neighbors
- Events — ticketed local events
- Sublets — short-term room and apartment listings posted by verified listers
Any section of these Terms that describes Tasks, Events, or Sublets (including fee tables, subscription pricing, and verification requirements) describes how that feature is designed to work once it launches — it does not reflect a currently available feature. We'll update this document, including the “last updated” date above, when any of them go live.
SnagTimer is a platform that facilitates connections and, where applicable, payments between users. Except where explicitly stated (such as On the Fly, described below), SnagTimer is not the seller, buyer, landlord, tenant, or service provider in any transaction — you are transacting directly with other users or businesses.
Accounts
You're responsible for the accuracy of the information on your account and for anything that happens under it. Personal accounts and business accounts are kept separate — a business's On the Fly, Book a Service, or Sublets activity routes through its own verified business profile and its own connected payment account, distinct from the owner's personal profile.
Identity verification
Certain actions — including posting an Items listing, registering as a Book a Service provider, or becoming a Group Host (see below) — require completing identity verification through our third-party provider, Persona, before you can proceed. See our Privacy Policy for exactly what Persona collects and how it's handled.
Regulars
Businesses may approve individual users as “Regulars,” which can unlock free reservations and other business-specific perks. Regulars status is granted at the business's discretion and can be revoked.
Book a Service — Home Services
Some Book a Service providers accept Home Services requests — jobs performed at your home rather than at the business's own location (for example, a repair or cleaning). To request one, you describe the job, provide photos, and share the address where the work is needed. Local providers in your category can respond with price-range quotes; accepting an offer creates a booking. Once a provider is on their way, their arrival is confirmed by comparing their device's location against the address you provided when you submitted the request.
Groups — Host Revenue Share
This section describes a financial arrangement with real tax implications for individual users. It should be reviewed by counsel with particular attention before this document is treated as final.
A user who creates a “Host” group may become eligible to earn a share of SnagTimer's platform commission on qualifying Items sales completed within that group. Terms specific to this arrangement:
- Eligibility requires completing personal identity verification (see “Accounts,” above) and connecting a personal Stripe payout account — separate from any business account you may also hold.
- The share is 20% of the platform commission SnagTimer already collects on a qualifying sale. It is not an additional fee charged to the buyer or seller — it's a portion of a fee SnagTimer would collect either way.
- You cannot earn a share on your own transactions — a sale where you are the buyer or the seller never generates a host share, even within your own group.
- Timing. Earned shares are held for 7 days before becoming eligible for payout, and are transferred via Stripe once your accumulated eligible balance reaches $10.
- Taxes. Earnings paid to you as a Group Host are processed through Stripe as payouts to your personal account. Depending on how much you earn and applicable law, Stripe may be required to report your earnings to the applicable tax authority and issue you a tax form. SnagTimer does not determine these thresholds, does not file this reporting on your behalf, and does not provide tax advice. You are solely responsible for determining and meeting your own tax obligations related to any amount you earn through the Service.
Fees & Commission
Commission is deducted automatically from the seller's proceeds at the time of a completed transaction — you never receive a separate invoice for it.
| Vertical | Fee |
|---|---|
| Items — under $50 | 10% + $0.50 |
| Items — $50 and over | 8% flat |
| On the Fly | No platform commission — payment goes directly to the business |
| Book a Service | Payment happens directly between you and the provider |
Not yet active — the fees below apply to features that haven't launched yet (see “What SnagTimer Is,” above), and are listed here only so you know what to expect once they do.
| Vertical | Planned fee |
|---|---|
| Tasks | 10% + $0.50 under $50; 8% flat at $50 and over |
| Events — paid tickets | 10% + $0.50 |
| Events — free events | No fee |
| Sublets | No transaction commission — businesses pay a listing subscription instead (see below) |
Subscriptions
Businesses may subscribe to unlock additional access on SnagTimer. Consumers may separately subscribe to SnagTimer Plus.
| Plan | Price | Notes |
|---|---|---|
| Book a Service | $25/mo | Business subscription |
| On the Fly | $15/mo | Free until the business has earned $15 through the vertical, then billing begins automatically |
| SnagTimer Plus | $8.99/mo | Consumer plan — expands posting limits and search radius |
Not yet active:
| Plan | Planned price | Notes |
|---|---|---|
| Sublets | $10/mo | Free until a business's listings have received 10 cumulative expressions of interest, then billing begins automatically. Billing will not begin for anyone until Sublets launches. |
Subscriptions renew automatically until cancelled. You can cancel anytime from your account settings; cancellation takes effect at the end of the current billing period.
Payouts & Withdrawals
SnagTimer uses Stripe to process payments and payouts. When you make a sale on Items (and, once launched, Tasks or Events), here's what actually happens to the money:
- Clearing hold: after a sale, funds typically take about 2 business days to move from “pending” to your available balance. This is a standard hold used to cover potential disputes or fraud, not something SnagTimer adds on top.
- Withdrawing: once funds are available, you can withdraw them to your linked bank account from the Earnings screen at any time. The minimum withdrawal amount is $5.
- Bank posting time: once a withdrawal is initiated, your bank typically takes an additional 1–2 business days to post the funds.
- Typical total time from a completed sale to money in your bank account is around 3–5 business days, assuming no dispute or account review is triggered.
On the Fly purchases are direct charges that go straight to the business's own connected Stripe account — the business manages its own payout schedule directly through Stripe, outside of SnagTimer.
Wallet balance is not the same as your withdrawable balance. Certain in-app credits (for example, penalty-related credits described below) are tracked separately as wallet balance. Wallet balance is usable within the app but is not currently eligible for bank withdrawal.
Commitments & Missed Pickups
When you claim an item on SnagTimer — whether you're paying for it or receiving it for free — you're committing to collect it within the agreed time. This applies even to $0 listings.
| Item price | Missed-pickup penalty |
|---|---|
| Under $50 | $5 flat penalty |
| $50 and over | 20% commitment penalty |
For qualifying transactions, this penalty is shared between the person who made the item available and SnagTimer. It exists to protect the seller's time, not to generate revenue from missed pickups.
Pickup confirmation is two-sided: the countdown to collect an item only begins once both the buyer and seller confirm they've arrived. If the seller doesn't show, the buyer's deposit is automatically refunded regardless of fault.
Handoff evidence
Completing a pickup requires both the buyer and seller to each take two photos (four total): one showing the item's condition, and one showing an identifying detail such as a label, tag, or serial number. Each photo's capture time and location are recorded, and each party separately confirms they've reviewed the exchange before it's marked complete. This record exists to resolve disputes about condition or authenticity — see our Privacy Policy for how this data is handled.
Strikes
Repeated no-shows or cancellations may result in a strike against your account. Strikes expire on a rolling basis (currently six months) rather than remaining permanently on your record. Accumulating strikes may result in posting or purchasing restrictions.
Refunds & Cancellations
Refund and cancellation mechanics differ by vertical, since payment itself works differently in each.
Items
See “Commitments & Missed Pickups,” above, for the no-show penalty table. Separately, if you cancel your own claim before completing the pickup, you're entitled to a full refund — but only outside a cancellation cutoff scaled to how much notice you're giving, from 15 minutes (for a pickup window of an hour or less) up to 24 hours (for a window spanning several days). Inside that cutoff, cancellation is blocked in the app; from there, your only path is to complete the pickup or let it play out as a no-show. If an item is under $25, part of what you pay is a $5 refundable hold rather than a fee — it's returned to you in full on a normal completed pickup, and only forfeited (split between the seller and SnagTimer) if you no-show.
On the Fly
If you don't collect an order within its pickup window, it's tracked as a no-show — this doesn't result in an additional charge to you, since On the Fly purchases already go directly to the business at checkout, but repeated no-shows may suspend your ability to claim On the Fly deals. On the Fly payments are direct charges to the business's own Stripe account, so any refund for a cancellation is handled directly with the business, not automatically by SnagTimer.
Book a Service — regular appointments and My Menu
A prepaid reservation (for example, a paid My Menu item) can't be cancelled by you directly in the app once payment is made — contact the business directly. These are also direct charges to the business's own account, so a refund is between you and the business.
Book a Service — Home Services
Scheduling a provider's real time works differently, with automatic refund protection built in:
- Cancelling with enough notice gets you a full, automatic refund of your deposit — scaling from 1 hour's notice (for an hour-or-less appointment window) up to 48 hours (for a window spanning several days). Inside that window, cancellation is blocked in the app.
- If a provider never arrives (confirmed by their own location never matching your address, within 60 minutes of your window's end), you're automatically and fully refunded, and the provider receives a strike — three in 90 days suspends that business from new Home Service offers for a month.
- If a provider arrives and you're not there, the provider keeps the deposit.
Negotiation
On Items listings, buyers may propose a counter-offer to the listed price. Negotiation is limited to three total rounds per listing between a given buyer and seller. Accepting a negotiated offer reserves the price but does not automatically charge you — you complete the purchase as a separate step, at the accepted price.
Sublets — Additional Terms (Not Yet Available)
Sublets is built into SnagTimer but is not yet available to use. This section describes the legal and content obligations that will apply once it launches — nothing in this section reflects a live, current feature. We're publishing it now so listers and businesses know what to expect in advance.
Read this section carefully once Sublets is live. Sublets involves housing, which is subject to real estate licensing law and the federal Fair Housing Act, along with applicable state and local law. SnagTimer is not a real estate broker, property manager, or party to any lease or sublease arrangement made through the Service. You will be solely responsible for ensuring any listing, sublease, or transaction complies with applicable law.
Lister verification
Anyone posting a Sublets listing will need to first complete a verification process appropriate to their relationship to the property: Owner, Property Manager, Real Estate Agent, Tenant Subletting, or Roommate. Each type requires supporting documentation (for example, government ID and proof of ownership, a management agreement, a real estate license, or a current lease). SnagTimer will never collect Social Security numbers, credit reports, bank statements, or paystubs as part of this process, for any verification type.
Content standards
The following will be prohibited in any Sublets listing or request:
- Requests for income, credit score, or other financial qualification information outside SnagTimer's own structured flow
- Discriminatory language of any kind, including anything that could violate the Fair Housing Act (for example, restrictions based on race, religion, national origin, familial status, or similar protected characteristics)
- Phone numbers or other direct contact information typed into free-text fields — contact information will only be exchanged through the structured “Interested” flow
Violations will be reviewed and may result in listing removal and account strikes, up to and including suspension.
Budget information
If you post a room request, your stated budget range will be visible only to verified businesses reviewing your request — it will never be shown publicly, at any stage, resolved or not.
On the Fly — Vendor Verification
Businesses posting On the Fly listings must complete a one-time vendor verification before their first listing goes live. This is separate from your Stripe Connect payout setup — verification confirms who you are and what you're selling; payouts are handled through your existing On the Fly banking setup.
What you'll provide
At sign-up, you'll select a category — Food or Products — and provide your business name, business address, a contact person (name, phone, email), and your LLC or business registration number. You'll also upload:
- Business registration / LLC formation document — required for all On the Fly vendors, regardless of category
- Food safety, health inspection, handling & labeling certificate — required in addition to the above if you select the Food category, along with specifying what kind of food you sell (prepared meals, baked goods, packaged snacks, beverages, or other)
You must also read and accept the On the Fly Vendor Agreement before submitting your application for review.
Collecting these documents lets SnagTimer confirm your application is complete, but it is not an independent verification of their accuracy, validity, or that you hold any license or permit in good standing. As stated in the Vendor Agreement, you remain solely responsible for ensuring you meet all applicable food safety, health, licensing, and business registration requirements for your category and location.
Applications are reviewed before approval. SnagTimer may approve, reject, or request additional information at its discretion, and may suspend vendor status at any time, including in response to a complaint or evidence of non-compliance.
Book a Service — Provider Verification
Businesses and individual providers offering Book a Service must complete verification before their profile can accept bookings. You'll indicate whether you're registering as a business or an individual provider, select your service category, and state whether your trade is a licensed one (for example, requiring a cosmetology, contracting, or similar license in your jurisdiction). If it is, you'll provide your license number and issuing state, along with supporting documents.
As with On the Fly vendor verification, review of these documents confirms your application is complete — it is not an independent verification of your license's validity or standing. You remain solely responsible for holding any license or permit your trade requires and for complying with applicable law.
SnagTimer may approve, reject, or request additional information at its discretion, and may suspend provider status at any time.
Prohibited Conduct
- Posting false, misleading, or fraudulent listings
- Circumventing SnagTimer's payment system for transactions that are supposed to go through it
- Harassing, threatening, or discriminating against other users
- Using the Service for anything illegal
- Creating multiple accounts to evade a suspension or strike
Disclaimers & Limitation of Liability
SnagTimer is provided “as is.” We don't guarantee the quality, safety, or legality of items, services, or listings posted by users, and we're not responsible for the conduct of any user, on or offline. To the fullest extent permitted by law, SnagTimer's liability for any claim relating to the Service is limited to the amount of fees you paid to SnagTimer in the twelve months before the claim arose.
Termination
You can stop using the Service and delete your account at any time. We may suspend or terminate accounts that violate these Terms, accumulate excessive strikes, or pose a risk to other users.
Changes to These Terms
We may update these Terms from time to time. Material changes will be communicated in-app or by email before they take effect. Continued use of the Service after changes take effect means you accept the updated Terms.
Governing Law
These Terms are governed by the laws of the State of New York, without regard to conflict-of-law principles.
Contact
Questions about these Terms can be sent through our contact form.