Information We Collect
Account information
Name, email address, phone number, and profile details you provide when creating an account.
Location
Your approximate location, used to show listings, businesses, and requests near you, and to enforce SnagTimer's radius-based visibility rules. If you submit a Home Services request, we also collect the specific street address where the service is needed, along with its map coordinates, so we can route your request to nearby providers and confirm a provider's arrival against that address (see “Home Services,” below).
Identity verification
Certain actions — including posting an Items listing, registering as a Book a Service provider, or becoming a Group Host — require identity verification. This is handled entirely by our third-party identity verification provider, Persona. When you complete verification, you provide a government-issued ID and a selfie/liveness check directly to Persona through Persona's own secure interface — this information is never transmitted to or stored on SnagTimer's servers. SnagTimer receives only the result (a status such as approved, declined, or needs review) and an opaque reference ID for that verification session — we do not receive your ID number, date of birth, address, or a copy of your ID or selfie. Persona's mobile SDK may request camera and, on Android, microphone permissions as part of its own verification flow; SnagTimer's configured verification only uses still photos, and no audio is recorded or transmitted by SnagTimer. See Persona's own privacy policy for how Persona itself handles the data you provide to it directly.
Payment information
Payment card details are collected and stored by our payment processor, Stripe, not by SnagTimer directly. We receive limited transaction data from Stripe (such as amount, status, and a reference ID) needed to operate the marketplace.
Book a Service provider verification documents
If you register as a Book a Service provider (business or individual), we collect your business name, category, provider type, and — if you indicate your trade is licensed — your license number and issuing state, along with supporting documents. These are stored in a private, access-restricted location, reviewed only by SnagTimer administrators.
Vendor verification documents (On the Fly)
If you apply to post On the Fly listings, we collect your business name, business address, contact person details, and LLC or business registration number, along with a business registration / LLC formation document. If you select the Food category, we additionally collect a food safety, health inspection, handling & labeling certificate, and the type of food you sell. These documents are stored the same way as Book a Service verification documents — in a private, access-restricted location, never publicly visible, never resold, and not re-downloadable by the applicant once uploaded.
Verification documents (Sublets) — not currently collected
Sublets is not yet available in the app (see our Terms of Service), so this data is not being collected from anyone today. Once it launches, applying to post Sublets listings will require identity and relationship-to-property documentation appropriate to your verification type (for example, government ID, proof of ownership, a lease, or a real estate license), stored the same way as the verification documents above. We do not intend to collect Social Security numbers, credit reports, bank statements, or paystubs for Sublets verification, for any verification type.
Home Services
If you submit a Home Services request through Book a Service, we collect the address where the service is needed (see “Location,” above), any photos you attach describing the job, and your answers to category-specific questions about the job (for example, the type of repair needed). When a provider accepts your request and travels to you, we compare their device's location against your provided address to confirm their arrival.
Item handoff evidence
Completing an Items pickup requires both the buyer and the seller to each take two photos (four total): one showing the item's condition, and one showing an identifying detail such as a label, tag, or serial number. Each photo's capture time and precise location are recorded at the moment it's taken, and stored separately from the listing itself so it isn't broadly visible the way the listing is. Each party also separately confirms they've reviewed the exchange. This exists to create evidence in case of a dispute about an item's condition or authenticity.
Book a Service Gallery
If a Book a Service business owner uploads portfolio photos to their profile's Gallery, those photos and their captions are publicly visible to anyone viewing the business's profile. We also track an aggregate view count per photo — this is a simple counter of how many times a photo has been opened, not a record of who viewed it.
Nominate a Business
If you nominate a business you'd like to see on SnagTimer, we store your account and the business name and (optional) location you provide. This is visible only to SnagTimer administrators, and is used to gauge interest in bringing new businesses onto the platform — it is not shared with the nominated business or any other user.
Group Host financial information
If you become eligible to earn a Group Host revenue share, additional data is collected and shared — see “Group Host Revenue Share,” below.
Signup IP address
We record the IP address your device used at the moment you created your account. This is used only to flag signals of coordinated abuse (for example, an unusual number of accounts created from the same address in a short window) for manual review by our team — it is not used to track your location or ongoing activity, is not linked to any tracking or advertising purpose, and is not shared with any third party.
Push notification token
If you enable push notifications, we store a device-specific push token (via Expo's notification service) so we can deliver notifications to your device. This token identifies your app installation for delivery purposes — it does not identify you personally beyond your own account.
Content you post
Listing descriptions, reviews and ratings, reports you file, and messages related to requests or offers are stored as part of operating the Service, and are visible to other users where the relevant feature is designed to show them (for example, a review is visible on the profile it was left for).
Usage data
Information about how you use SnagTimer — listings viewed, transactions completed, and similar activity — to operate and improve the Service.
How We Use Information
- To operate the marketplace — matching you with nearby listings, businesses, and requests
- To verify your identity where required, via Persona
- To process payments, payouts, and subscriptions through Stripe
- To verify Book a Service providers and On the Fly vendors before they're permitted to post
- To operate Group Host revenue sharing, including any tax reporting Stripe is required to perform
- To enforce content standards
- To send you notifications you've opted into (see Section 5)
- To investigate fraud, disputes, or violations of our Terms of Service
How Information Is Shared
We share information only as needed to operate the Service, with these parties specifically:
- Stripe — for processing payments, subscriptions, payouts, and (for Group Hosts) personal payout transfers and any tax reporting Stripe is required to perform. Stripe's own privacy practices govern how it handles this data.
- Persona — for identity verification. Your government ID and selfie/liveness data are captured directly by Persona's own SDK and never pass through SnagTimer's servers (see “Identity verification,” above).
- RevenueCat — manages iOS in-app purchases and subscriptions. RevenueCat receives only your internal SnagTimer account ID, never your name or email; Apple separately provides RevenueCat with App Store purchase data as part of processing the transaction.
- Sentry — used for crash and error diagnostics. Sentry receives your internal SnagTimer account ID, crash stack traces, and error messages — never your name, email, or the content of your messages or listings.
- Google Maps (Android) — renders maps on screens like business profiles and pickup tracking. It receives the coordinates being displayed.
- OpenStreetMap (via its Overpass and Nominatim services) — used server-side to build a cache of public landmark locations for suggested meetup spots. This process sends only coordinates, never an individual user's identity.
- Expo — relays push notifications to Apple's and Google's own push infrastructure.
- Supabase — our backend infrastructure provider, which hosts essentially all of SnagTimer's account, listing, and transaction data as part of operating the Service, under its own data processing agreement with us.
- Other users — certain information is inherently shared as part of using a marketplace (for example, your display name and listing details are visible to other users).
- Legal requirements — if required by law, subpoena, or to protect the safety of our users.
We do not sell your personal information.
Verification Documents — Extra Protection
Documents submitted for Book a Service provider verification (license numbers, business registration, etc.), On the Fly vendor verification (business registration/LLC formation documents, food safety certificates, etc.), and — once Sublets launches — Sublets lister verification, are stored separately from general account data, in a private location that only SnagTimer administrators can access for review purposes. These documents are never shared with other users, never made public, and are not used for anything beyond confirming your eligibility to post.
Notifications
If you enable push notifications, you'll receive alerts for things like order status updates, offers on your requests, and new activity relevant to you, delivered using the push token described in Section 1. You can turn push notifications on or off at any time from Settings → Notification Preferences, either entirely or by category (for example, Claims & Pickups, On the Fly, Reservations). Turning a category off stops those notifications completely — nothing is queued up or shown later.
Data Retention
We retain account and transaction information for as long as your account is active, and for a reasonable period afterward as needed for legal, tax, or dispute-resolution purposes. Identity verification records (see Section 1) are deleted, not just anonymized, when you delete your account. Book a Service, On the Fly, and (once active) Sublets verification documents are retained only as long as needed to support your ongoing eligibility to post.
Your Choices
- You can update your account information at any time from your profile
- You can delete your account directly from Settings → Delete Account, at any time — this permanently deletes your identity verification records along with the rest of your account data. You don't need to contact us first, though you're welcome to if you have questions.
- You can control notification preferences as described above
- You can control location permissions through your device settings
Children's Privacy
SnagTimer is not intended for anyone under 18. We don't knowingly collect information from children.
Security
We use reasonable technical and organizational measures to protect your information, including restricting who can access sensitive data like Book a Service, On the Fly, and Sublets verification documents. No system is completely secure, and we can't guarantee absolute security.
Group Host Revenue Share — Financial & Tax Information
This section describes a real financial and tax relationship for an ordinary (non-business) SnagTimer account. It should be reviewed by counsel and, ideally, a tax professional with particular attention before this document is treated as final.
If you create a “Host” group and become eligible to earn a share of platform commission on sales within it (see our Terms of Service), this involves data collection and sharing beyond a standard account:
- Eligibility requires completing personal identity verification (see Section 1) and connecting a personal Stripe payout account, separate from any business account you may also hold.
- We share your earnings amounts and payout account information with Stripe in order to process transfers to you.
- Depending on how much you earn and applicable law, Stripe may be required to report your earnings to the applicable tax authority and issue you a tax form. SnagTimer does not determine these thresholds, does not file this reporting on your behalf, and does not provide tax advice. You are responsible for your own tax obligations related to any amount you earn through the Service, and we'd encourage you to review Stripe's own terms for connected accounts and consult a tax professional if you have questions about your specific situation.
Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated in-app or by email before they take effect.
Contact
Questions about this Privacy Policy, or requests related to your data, can be sent through our contact form.