Information We Collect
Account information
Name, email address, phone number, and profile details you provide when creating an account.
Location
Your approximate location, used to show listings, businesses, and requests near you, and to enforce SnagTimer's radius-based visibility rules (for example, the default 10-mile range, or the wider range available to SnagTimer Plus subscribers).
Payment information
Payment card details are collected and stored by our payment processor, Stripe, not by SnagTimer directly. We receive limited transaction data from Stripe (such as amount, status, and a reference ID) needed to operate the marketplace.
Verification documents (Sublets)
If you apply to post Sublets listings, we collect identity and relationship-to-property documentation appropriate to your verification type (for example, government ID, proof of ownership, a lease, or a real estate license). These documents are stored in a private, access-restricted location. They are never publicly visible, never resold, and applicants cannot re-download their own submitted files once uploaded. We do not collect Social Security numbers, credit reports, bank statements, or paystubs for Sublets verification, for any verification type.
Vendor verification documents (On the Fly)
If you apply to post On the Fly listings, we collect your business name, business address, contact person details, and LLC or business registration number, along with a business registration / LLC formation document. If you select the Food category, we additionally collect a food safety, health inspection, handling & labeling certificate, and the type of food you sell. These documents are stored the same way as Sublets verification documents — in a private, access-restricted location, never publicly visible, never resold, and not re-downloadable by the applicant once uploaded.
Usage data
Information about how you use SnagTimer — listings viewed, transactions completed, and similar activity — to operate and improve the Service.
How We Use Information
- To operate the marketplace — matching you with nearby listings, businesses, and requests
- To process payments, payouts, and subscriptions through Stripe
- To verify Sublets listers before they're permitted to post
- To verify On the Fly vendors before they're permitted to post
- To enforce content standards, including Fair Housing–related moderation on Sublets
- To send you notifications you've opted into (see Section 5)
- To investigate fraud, disputes, or violations of our Terms of Service
How Information Is Shared
We share information only as needed to operate the Service:
- Stripe — for processing payments, subscriptions, and payouts. Stripe's own privacy practices govern how they handle this data.
- Other users — certain information is inherently shared as part of using a marketplace (for example, your first initial and listing details are visible to other users; your budget range on a Sublets request is visible only to verified businesses, never publicly).
- Service providers — vendors who help us operate the Service (for example, hosting and infrastructure providers), bound by confidentiality obligations.
- Legal requirements — if required by law, subpoena, or to protect the safety of our users.
We do not sell your personal information.
Verification Documents — Extra Protection
Documents submitted for Sublets lister verification (government ID, ownership proof, lease agreements, etc.) and On the Fly vendor verification (business registration/LLC formation documents, food safety certificates, etc.) are stored separately from general account data, in a private location that only SnagTimer administrators can access for review purposes. These documents are never shared with other users, never made public, and are not used for anything beyond confirming your eligibility to post.
Notifications
If you enable push notifications, you'll receive alerts for things like order status updates, offers on your requests, and new activity relevant to you. You can turn push notifications on or off at any time from Settings → Notification Preferences, either entirely or by category (for example, Claims & Pickups, On the Fly, Sublets, Reservations). Turning a category off stops those notifications completely — nothing is queued up or shown later.
Data Retention
We retain account and transaction information for as long as your account is active, and for a reasonable period afterward as needed for legal, tax, or dispute-resolution purposes. Sublets verification documents are retained only as long as needed to support your ongoing eligibility to post.
Your Choices
- You can update your account information at any time from your profile
- You can request deletion of your account by contacting us
- You can control notification preferences as described above
- You can control location permissions through your device settings
Children's Privacy
SnagTimer is not intended for anyone under 18. We don't knowingly collect information from children.
Security
We use reasonable technical and organizational measures to protect your information, including restricting who can access sensitive data like Sublets verification documents. No system is completely secure, and we can't guarantee absolute security.
Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated in-app or by email before they take effect.
Contact
Questions about this Privacy Policy, or requests related to your data, can be sent through our contact form.